Refund policy

Last updated: July 7, 2026

At Caliber Bezel, we take great pride in the quality, authenticity, and craftsmanship of every timepiece we offer. This Return & Refund Policy explains your rights and options if you are not completely satisfied with your purchase.

1. Return Eligibility

You may request a return within 14 calendar days of the delivery date shown in your carrier's tracking information. To be eligible for a return, your watch must meet all of the following conditions:

  • Unworn, unused, and in the same condition in which you received it
  • In its original packaging, including the outer box, watch box, warranty card, and all accessories
  • Accompanied by proof of purchase (order number or receipt)

Because of the high value and collectible nature of luxury timepieces, watches that show signs of wear, resizing, engraving, or damage to the packaging or protective stickers are not eligible for return.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Special-order, custom-engraved, or personalized watches
  • Gift cards
  • Items marked "Final Sale" at the time of purchase
  • Watches returned without their original box, papers, and accessories

3. How to Start a Return

Email care@caliberbezel.com with your order number, the item(s) you wish to return, and the reason for the return. Our team will respond within 1-2 business days with a return authorization and shipping instructions. Returns sent without prior authorization may be refused.

4. Return Shipping

  • Customers are responsible for return shipping costs, unless the return is due to our error (wrong item shipped) or a manufacturing defect.
  • We strongly recommend using a trackable, insured shipping method. Caliber Bezel is not responsible for items lost or damaged in transit back to us, and we recommend insuring the shipment for its full purchase value given the nature of our products.
  • Please do not ship your watch back before receiving return authorization from our team.

5. Inspection & Approval

Once we receive your return, our team will inspect the item to confirm it meets the eligibility conditions above. This inspection typically takes 3-5 business days. We will notify you by email of the approval or rejection of your refund.

6. Refunds

If your return is approved, your refund will be issued to your original payment method within 7-10 business days of approval. Please note your bank or card issuer may take additional time to post the refund to your account. Original shipping charges are non-refundable, except where the return is a result of our error.

7. Exchanges

We currently do not offer direct exchanges. If you would like a different model, please return your original item for a refund (subject to this policy) and place a new order.

8. Damaged, Defective, or Incorrect Items

If you receive a watch that is damaged, defective, or different from what you ordered, contact us at care@caliberbezel.com within 48 hours of delivery, including photos of the item and its packaging. We will arrange a prepaid return and provide a full refund or replacement, at your choice, at no additional cost to you.

9. Order Cancellations

Orders may be cancelled free of charge within 24 hours of purchase, provided the order has not yet shipped. To cancel, contact care@caliberbezel.com as soon as possible with your order number.

10. Shipping & Delivery Times

Estimated delivery time is 8 to 21 business days from the date of shipment confirmation, depending on your location and customs processing. If we are unable to ship your order within the estimated timeframe, we will notify you by email and offer you the option to cancel your order for a full refund, consistent with the FTC's Mail, Internet, or Telephone Order Merchandise Rule.

11. Your Rights Under State Law

This policy is disclosed to you prior to purchase in accordance with applicable U.S. state consumer protection laws regarding refund policy disclosure. If the laws of your state provide additional or different return rights than those described here, the rights provided under your state's law will apply.

12. Contact Us

If you have any questions about this Return & Refund Policy, please reach out to us:

Caliber Bezel
Email: care@caliberbezel.com
Operated by: Peter Borcsok
Address: 1923 10 Ave NE, Calgary, AB T2E 0YA, Canada