Shipping policy

Last updated: July 7, 2026

This Shipping Policy explains how we process, package, and deliver your order. If you have any questions after reading this policy, please contact us at care@caliberbezel.com.

1. Order Processing Time

All orders are subject to a verification and quality-inspection process before they ship. Please allow 1-3 business days for order processing, in addition to the shipping times listed below. Orders are not processed or shipped on weekends or holidays.

2. Shipping Destinations

We currently ship to addresses within the United States. If you would like to place an order for delivery outside the United States, please contact us at care@caliberbezel.com before ordering to confirm availability.

3. Estimated Delivery Times

Once your order has shipped, estimated delivery is 8 to 21 business days, depending on your location and customs processing. Delivery times are estimates only, beginning from the date of shipment (not the date of order) and are not guaranteed. Unforeseen factors such as customs clearance, weather, or carrier delays may affect actual delivery times.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address and the shipping method selected, unless otherwise stated in an active promotion at the time of purchase.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow up to 48 hours for tracking information to update after you receive this email.

6. Signature Requirement & Delivery Security

Due to the value of our products, all orders are shipped fully insured and require an adult signature (21+) upon delivery. We are unable to ship to P.O. Boxes or accept "release without signature" delivery instructions. Please ensure someone is available to receive and sign for your package, or select a shipping address (such as a workplace) where this is possible.

7. Customs, Duties, and Taxes

Caliber Bezel is operated from Canada. Depending on the origin of your specific watch and applicable trade agreements, your shipment may be subject to customs inspection upon entry into the United States. Any customs duties, import taxes, or brokerage fees that may apply are the responsibility of the customer, unless we have explicitly stated that duties are included at checkout. Customs processing may also add to the estimated delivery time noted above and is outside of our control.

8. Shipping Delays

If we become aware that your order will not ship or be delivered within the estimated timeframe stated at checkout, we will notify you by email and offer you the option to cancel your order for a full refund, consistent with the FTC's Mail, Internet, or Telephone Order Merchandise Rule.

9. Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, contact us at care@caliberbezel.com as soon as possible; we will do our best to correct it before the order ships, but cannot guarantee changes once an order has entered processing.

10. Lost, Stolen, or Damaged Shipments

All shipments are insured for their full value. If your package is lost or arrives damaged, please contact us at care@caliberbezel.com within 48 hours of the delivery date (or expected delivery date, in the case of a lost package), including photos where applicable. We will work with the carrier and our insurer to resolve the issue with a replacement or full refund, at no additional cost to you. Claims for packages confirmed as "delivered" by the carrier and signed for will be handled on a case-by-case basis, as we may request a police report in cases of suspected theft.

11. Contact Us

For any questions about your shipment or this Shipping Policy, please contact us:

Caliber Bezel
Email: care@caliberbezel.com
Operated by: Peter Borcsok
Address: 1923 10 Ave NE, Calgary, AB T2E 0YA, Canada